Great News and a Huge Thank You!!

Herefordshire Council has reversed its proposal to withdraw our grant funding and will be maintaining our grant More »

Herefordshire CAB wins “Volunteer Team of the Year” 2013

Everyone involved with Herefordshire CAB was delighted when the team was crowned “Volunteer Team of the Year” More »

 

Great News and a Huge Thank You!!

Herefordshire Council has reversed its proposal to withdraw our grant funding and will be maintaining our grant at its existing level until the end of our current Service Level… Agreement, i.e. until March 15.   Furthermore, the Council has committed to “explore options for the delivery of advice services beyond March 2015”.

We’ve been overwhelmed and deeply touched by the support we’ve received from fellow professionals, other organisations, local stakeholders and members of the public across the county.  What came across in these responses was the enormous regard in which the CAB is held and the recognition that advice really does matter.

A huge thank you to everyone who has supported us in our campaign! We couldn’t have done it without you.

What is a Scam?

Brought to you by the Marches Consumer Empowerment Partnership (MCEP), this video talks about mass marketing scams and explains a little about how they operate and why they’re more common than you might think.

Herefordshire CAB wins “Volunteer Team of the Year” 2013

Everyone involved with Herefordshire CAB was delighted when the team was crowned “Volunteer Team of the Year” at this year’s Volunteer Awards held at the Three Counties Hotel on 10 June.

“This is a great result for the whole service” said Chris Boote, Chair of Trustees, “I am thrilled that the hard work, commitment and dedication of our team of volunteers has been recognised in this way.  The CAB has been here with advice when someone needs us since 1966; whoever they are, and whatever the problem, and the service has never been more needed than it is today in the face of on going economic austerity”.

“Initially I was very impressed with the thoroughness of the training and how much I learned, and enjoyed working with the other volunteers” added Emma Rawlins, a volunteer at the Hereford bureau for over 5 years, “then I discovered what a privilege it is to be entrusted by members of the public with all manner of problems and to be able to help them in a whole variety of ways.  From debt to benefits, housing to relationships, consumer to employment problems – there is always a way forward and it is so rewarding to see the weight lift from peoples shoulders when they can share the problem and maybe even see a solution.  It is hugely rewarding to be able to help people in a very tangible and practical way – for our team to be recognised in what we do by winning the volunteer team of the year was just the icing on the cake. “

The CAB team receiving its prize; from left: Francoise Pritchard, Gay Cheeseman, Christopher Boote, Chair of Trustees, June Howden, Jude Rogers, Emma Rawlins, Mike Hill, Claire Keetch, Chief Executive, The Lord Lieutenant, Lady Darnley and Liz Connors from Cargill’s, Sponsors of the Volunteer Team Award

Photo Courtesy of Allpay

I’ve just found out that a shop I’ve bought goods from has gone bust. How will this affect my consumer rights?

When a trader goes into administration its rights and responsibilities change. Depending on your situation you might end up losing out, so it’s important to know what you can do to protect yourself.

A common problem when shops go bust is what you can do if you have a gift card. Once they go into administration shops are under no obligation to continue to accept gift cards, although some may continue to do so. If you have a gift card then hold on to it, even if it isn’t being accepted, as the situation can change. This works both ways, so if a shop is taking vouchers then make sure you use them while you can.

If you’ve put down a deposit on an item that you have yet to receive, then whether or not you receive it will depend on whether it has been ‘earmarked’ for you. If it has then the shop should fulfill your order, but if not then you may not see the goods. If you’ve bought something, for example electrical or white goods, which become faulty then it might be easier to claim under the manufacturer’s guarantee.

You can log a complaint with the administrators which will add you on to the store’s list of creditors, but realistically most customers will be a long way down the list. If you used a credit or debit card you may be able to make a claim from your provider, and if the goods or services you bought came with a manufacturer’s guarantee or an insurance-backed guarantee, you may be able to make a claim under them. If the trader was a member of a trade association, contact them to see if they can help. You can  find out more about what rights you have and what you can do if things go wrong,  by going to  www.adviceguide.org.uk or calling  our consumer service on 08454 04 05 06.

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