We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Our service is completely free because we believe nobody should feel unable to ask for help because of cost. We keep the service free by raising funds to support the service and via the huge commitment and support of our volunteers.
In the next phase of our development we will be extending our core service in order to be accessible to more of the community. Our plans include developing outreaches for those who cannot visit us in the city centre.