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Open for Advice

Our office is open for drop-in sessions every Tuesday from 10am to 12noon.

You can request advice by telephone, text, email, a pre-booked appointment or come to one of our drop-in sessions.

1. Telephone - If you’d like to speak to someone, you can call us on 0344 826 9685.
Our telephone advice service is open Mondays, Wednesdays and Fridays from 10am – 3pm.

2. Text - on 0786 00 77 311
Stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING or BENEFITS). We will then call you back on your mobile phone.

3. Email - Online at for initial contact by email. Please also give us a contact phone number in case we need to contact you for more information.

4. Our drop-in sessions are on Tuesday from 10am to 12noon.

5. You can also get information and advice from the National Website

Confidentiality: Your privacy and confidentiality is important to us, therefore our call-backs come from a ‘private’ number. We will not be able to confirm who we are until we have confirmed we are speaking to the person who left a message or we have your specific permission to leave a message.

Contact us

We're open on Mondays, Wednesdays and Friday between 10am and 3pm for phone or email advice and for pre-booked appointments.

Our drop-in sessions are on Tuesday from 10am to 12noon.

Call us on 0344 826 9685 or
Discover other ways to get in touch


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