Due to our Annual General Meeting, our drop-in advice service will be CLOSED on Tuesday 12 December. We will also be unable to provide telephone advice on this date. We're sorry for any inconvenience this may cause.

See our presentation

We are open for drop-in sessions every Monday, Tuesday and Wednesday from 10 am to 12 pm.

You can request advice by telephone, text, email, a pre-booked appointment or come to one of our drop-in sessions.

1. Telephone - If you’d like to speak to someone, you can call us on 0344 826 9685.
Our telephone advice service is open Mondays, Tuesdays, Wednesdays and Fridays from 10am – 3pm.

2. Text - on 0786 00 77 311
Stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING or BENEFITS). We will then call you back on your mobile phone.

3. Email - Online at advice@citaherefordshire.org.uk for initial contact by email. Please also give us a contact phone number in case we need to contact you for more information.

4. Our drop-in sessions are every Monday, Tuesday and Wednesday from 10 am to 12 pm (except bank holidays).

5. You can also get information and advice from the National Website

Confidentiality: Your privacy and confidentiality is important to us, therefore our call-backs come from a ‘private’ number. We will not be able to confirm who we are until we have confirmed we are speaking to the person who left a message or we have your specific permission to leave a message.

How can we help?

Get advice online from Citizens Advice

Contact us

We're open on Mondays, Tuesdays, Wednesdays and Fridays between 10 am and 3 pm for phone or email advice and for pre-booked appointments.

Our drop-in sessions are every Monday, Tuesday and Wednesday from 10 am to 12 pm (except bank holidays).

Call us on 0344 826 9685 or
Discover other ways to get in touch

If you live in Worcester please click here.

Need Advice but don't live in Hereford?

We can offer appointments in Bromyard, Ross-on-Wye, Kington, Leominster and Peterchurch.

Contact us to request an appointment:

Call on 0344 826 9685 Monday - Friday (excluding Thursdays) 10am - 3pm.

Text us on 0786 00 77 311 with your name and what the enquiry is and we'll call you back.

Drop in at our Hereford office (behind the Town Hall on St Owen's Street). Every Monday, Tuesday and Wednesdays between 10am and 12pm.

Drop in at Bromyard Town Council offices or at Leominster Community Centre (dates are on our Facebook page @caherefordshire)

Email advice@citaherefordshire.org.uk

Need help with completing a benefit form?

Citizens Advice Herefordshire are now offering dedicated appointments for Benefits form filling in Hereford and additionally in Bromyard town centre.

We're open to everyone and are Free, Confidential, Impartial and Independent.

Contact us to make your appointment:

Text us on 0786 00 77 311, giving us your name, or email on advice@citaherefordshire.org.uk with your contact number

Our calls always come from a private number.

We're here for everyone

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

Volunteer with us and make a real difference to people's lives. Find out more here.

If you like to talk to us about volunteering call 01432 377583

Drop in for free advice in Bromyard

Fortnightly Fridays at Bromyard Town Council offices from 10am - 12pm

2023 Dates for your diary:
September: 1st, 15th, 29th
October: 13th, 27th
November: 10th, 24th
December: 8th, 22nd
January 2024: 5th, 19th

No need to book, just come along.

If you can't make it to a Drop-in but need advice, contact us on 0344 826 9685 or text 0786 00 77 311.

Drop-in is provided as a result of funding from Bromyard and Winslow Town Council.