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Get Involved – Volunteer with us

We urgently need volunteer Admin and reception volunteers and Generalist Advisers to help us meet the high demand for free advice across the county!

Do you have regular spare time and want to make a difference for people in Herefordshire?

No experience or qualifications are needed as we provide a full training programme for all new volunteers.
You would need to be available for 10 consecutive Thursdays from the start of training. This is a great opportunity to build new skills and experience or existing skills while helping the local community in a time of great need.

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What will you get out of volunteering for Citizens Advice? Hear from some of our current volunteers here.

If you want to be a part of a vital service at the heart of your local community and would like to develop your skills, consider volunteering for Citizens Advice Herefordshire (CAH).

What types of voluntary work can I do with Citizens Advice Herefordshire?

  • Advisers, who provide advice and information to members of the public.
  • Admin Assistants/Receptionists perform general office duties and “meet and greet” clients arriving at the bureau.

How much time would I have to give?

  • Volunteer advisers are asked to give 10 hours a week during the initial training, and then 5-10 hours per week.
  • Reception volunteers are asked to give 4 hours per week for at least one year.
  • Administration volunteers are asked to give 4 hours per week for at least one year

What qualifications will I need to volunteer?

  • All you need to train as an adviser is to enjoy helping people and to be:
    • Good at listening
    • Able to work in a team
    • Open-minded and non-judgmental
    • Able to meet the time commitment

Do you pay expenses?

  • The organisation will pay reasonable travel expenses to and from the organisation or other venues you attend as a necessary part of your volunteer role.
  • How old do I have to have to be to volunteer?
    To volunteer for the organisation you must be 16 or over

How do I apply?

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