Skip to content Skip to footer

Website disclaimer, copyright and cookies


Citizens Advice Herefordshire has tried to ensure that the information on this website is accurate. However, we will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. We endeavour to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Citizens Advice Herefordshire assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Herefordshire, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.



Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Herefordshire and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose



We currently only use cookies* to make sure that our site works and displays correctly.

In future we might use cookies to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
  • remember users selected contrast and/or text resizing style preferences for this website
  • record a user’s video preferences for our YouTube videos viewed on this website.

If/when we do that, we’ll update this page.

Cookie name About this cookie (where known) Expires
eprivacy Stops the banner message about cookies showing on every page. 1 month
euCookie  Stops the banner message about cookies showing on every page. 1 month
PHPSESSID  To identify your unique session on the website At end of session
SESS  To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. At end of session

*cookie – a bit of information kept on a user\’s computer.


How you can manage or delete cookies

If you don\’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:


Your personal information

When you provide Citizens Advice Herefordshire with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Information Charter provides full details of how we handle your personal information.

We make every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Herefordshire cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website ( / and it’s subdomains; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

This site uses cookies.  Find out more about our use of cookies.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.