Satisfaction Survey – Citizens Advice Herefordshire

Q1. How satisfied were you with the overall level of service?(required)

5 Very satisfied

4 Fairly Satisfied

3 Undecided

2 Fairly dissatisfied

1 Very dissatisfied

Q2. Did we give you information/advice that was easy to understand?(required)

5 Very satisfied

4 Fairly Satisfied

3 Undecided

2 Fairly dissatisfied

1 Very dissatisfied

Q6. Did we treat you fairly at all times?(required)

1 Yes

2 No

3 Don’t know

Q6a. If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or for any other reason, please tell us briefly what happened.

Q7. Would you recommend this service to someone else if they needed our help or advice?

1 Certain to

2 Likely to

3 Undecided

4 Unlikely to

5 Certain not to

Q8. Was the result of your case better, worse or the same as we had advised you?

3 Better

2 Same

1 Worse

Q9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q10. Do you have any further comments or suggestions that may help us to improve our level of service?

Worcester CAB & WHABAC would like to use your comments in Annual Reports & other promotional material. These would be anonymous.

If you do not want your comments used, please tick this box.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

Name

Address