Get Involved – Volunteer with us
We urgently need volunteers to for customer service roles, Generalist Adviser roles and Research and Campaigns roles as demand for advice across the county is high.
Do you want to make a difference for the people of Herefordshire and have regular spare time?
As a charity, we couldn’t help the people who need us without our volunteers.
If you want to be a part of a vital service at the heart of your local community and would like to develop your skills, consider volunteering for Citizens Advice Herefordshire (CAH).
What will you get out of volunteering for Citizens Advice? Hear from some of our current volunteers here.
Our volunteers tell us that they get great satisfaction from helping clients, learn new skills, enjoy working with a supportive team and connecting with people.
You can volunteer with us in different roles such as Generalist Adviser, Customer services, Administration, Trustees or Research and Campaigns.
What qualifications will I need to volunteer?
You don’t need any formal qualifications or experience for our roles but do need to have good communication and recording skills, be able to use a computer and meet the time requirements.
You’ll also need to enjoy helping people, be good at listening, able to work in a team, be open-minded and non-judgemental.
Do you pay expenses?
The organisation will pay reasonable travel expenses to and from the organisation or other venues you attend as a necessary part of your volunteer role.
How old do I have to have to be to volunteer?
To volunteer for the organisation you must be 16 or over
How much time would I have to give?
Time requirements depend on the role and reduce when you complete your role’s training plan.
Our initial training takes place on Thursdays and trainees need to attend the sessions appropriate to their role as identified by the Training Leadership team.
For Adviser roles, there is a 15 hour per week commitment required to include all aspects of training (self-study, workshops and practical advice skills development), reducing to a day per week on completion of the Adviser Learning plans.
Customer service volunteers need to attend our initial 6 workshops and complete the Customer service training plan. A 15 hour per week commitment for the first 6 – 10 weeks is needed, after which we ask for a regular one day per week commitment.
There are other roles in our Research and Campaigns team. A training programme in place for any R&C roles which also requires an initial commitment of 15 hours per week, reducing on completion of the programme.
Training development
Full training for each role is provided.
Alongside the initial workshops, Self-study requirement is defined by Citizens Advice for each role and this is completed online and remotely.
During training and to get a good understanding of the organisation and our work, trainees will observe and shadow both our customer service and adviser roles, and other roles as required.
Practical skills training is built in with support and supervision from training leads, supervisors and peers.
Locations:
Travel to Worcester will be required for initial training, practical training will mostly take place in our Hereford office.
Our Herefordshire office is situated in central Hereford, we also have outreach provisions in Kington, Leominster, Bromyard, Ross-on-Wye and Peterchurch.
Service commitment:
Our Herefordshire Generalist Service operates on Mondays, Tuesdays, Wednesdays and Fridays from 9.45am till 3.30pm (excluding bank holidays).
Those applying for a Customer service, Administrative or Advising role commit a regular weekly day Monday, Tuesday, Wednesday or Friday, as part of the training requirement and thereafter.
We welcome anyone who has an interest in helping resource our outreach services as well as those in Hereford on completion of training.
How do I apply?
If you would like further information such as role description or an application pack, please get in touch with our Training Manager or fill out our application form and references details form:
Volunteer Application Form
- Call: 01432 377583
- Write To: The Volunteer Operations and Training Manager,
Citizens Advice Herefordshire,
8 St Owen Street,
Hereford,
HR1 2PJ