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Satisfaction Survey

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form.

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Q1. How satisfied were you with the overall level of service?(required)

Q2. Did we give you information/advice that was easy to understand?(required)

Q3. How informative did you find our staff?(required)

Q4. How well did we keep you up-to-date with progress?(required)

Q5. How well did we listen to what you had to say?(required)

Q6. Did we treat you fairly at all times?(required)

Q7. Would you recommend this service to someone else if they needed our help or advice?

Q8. Was the result of your case better, worse, or the same as we had advised you?

Citizens Advice Worcester and Herefordshire would like to use your comments in Annual Reports & other promotional material. These would be anonymous.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.